Refund and Return Policy
At Essential Furniture, customer satisfaction is our top priority. We are committed to providing high-quality furniture and ensuring you are happy with your purchase. If for any reason you are not completely satisfied with your order, we provide a straightforward refund and return policy to assist you.
If a customer cancels a pre-order on any terms after 48 hours, Essential Furniture has the right to take back 30% from the full price of the product. But products for sale cannot be cancelled, if so, there will be no refund.
Received the wrong item?
This is never going to happen. But still, if such a case arises, we will surely help you get the right product delivered. Please contact us within 7 days of receiving the product. Please send us an email at admin@essentialfurniture.com.au.
Eligibility for Returns
We accept returns on most furniture items within 7 days from the date of delivery, provided the following conditions are met:
We do not accept returns without original packaging, Refunds or replacements will not be provided if products are being misused, mishandled, or installed by mistake. It is the customers responsibility to follow the instructions and advice provided by the manufacturer.
Items must not be damaged, dirty, or altered.
You must provide proof of purchase (receipt or invoice).
Return Process
To initiate a return, please follow these steps:
Contact Us: Contact our Customer Service team via phone or email within 7 days of receiving your order. Provide your order number, proof of purchase and details of the reason for return.
Acceptance: Once we have reviewed your request, we will provide you with return instructions, including the return address and any additional information required.
Non-Returnable and Non-Refundable Items
Custom-Made or Personalized Furniture: Items made to order according to your specifications cannot be returned.
Clearance or Sale Items: Products sold as clearance or final sale are not eligible for a refund.
Assembled or Modified Items: Once furniture has been assembled or altered in any way, it cannot be returned.
Change Of Mind Request Procedure
If you have changed your mind, you must consult us about any refund request. Please do not return the product to us without prior consultation with us. If no consultation has taken place, a refund will not be provided.
Please send an email to admin@essentialfurniture.com.au with photos or video showing the condition (or acceptable quality) of the product and an explanation of the reasons the customer is returning the product and why the item is considered returnable.
We require that returns due to change of mind be made according to the customer’s arrangement.
A. If the change of mind request is accepted, and you are provided with a return label, we will refund the item price and shipping fee less a return postage and re-stocking fee of 40% of the item price and shipping fee.
B. or you are not provided with a return label, we will refund the item price and shipping fee less a return postage and re-stocking fee of 40% of the item price and shipping fee; and/or
C. If the customer changes their mind before receiving the item and a Return to Sender (RTS) action is required, we will refund the item price less 40% of the item price and shipping fees. Refunds for RTS will be given when the item is received at our/supplier warehouse facility.
Contact Information
If you have any questions or require assistance with a return, refund or exchange, please contact our Customer Service team:
Phone: 0451 783 001
Email: admin@essentialfurniture.com.au
We are here to make sure your experience with Essential Furniture is positive and hassle-free.